Privacy notice

Axon Neuro is a trading name of SW HEALTH LTD, a company registered in England and Wales (company number 16232744), registered office 6 Barnes Close, Luddington, Stratford-upon-Avon, Warwickshire, CV37 9UA. We are the controller of the personal data described here. You can contact us at info@axonneuro.co.uk.

Depending on how you use the website and portal, we may collect:

• Website enquiries: when you send an enquiry through our contact form we collect your name, your contact details, and the information you choose to include in your message. If your message includes health information, you share that voluntarily.
• People arranging or enquiring: your name, contact details, organisation and role, postcode, and what you are looking for.
• People being supported (clients): name, date of birth, address and contact details, next-of-kin details, who has authority to arrange and pay, and the care and health information needed to match and deliver support safely. This includes special-category health data.
• Specialists (partners): contact and identity details, right-to-work and tax information, DBS and insurance details, qualifications, availability, and the details needed to pay you. Bank details for payouts are held by our payment provider, not by us.
• Account and usage: login credentials for staff and partners, the essential cookies described in our cookie policy, and, only if you consent, privacy-friendly, cookieless usage analytics on the portal that help us improve it. We also process the basic technical data needed to serve the website and portal securely.

• To respond to enquiries, provide and arrange our services, and manage bookings and payments (performance of a contract, and our legitimate interests in running the service).
• To deliver care safely and match the right specialist. For special-category health data we rely on your explicit consent, captured and recorded when you complete the intake.
• To vet and pay specialists, and to meet our legal and safeguarding responsibilities.
• To understand how the portal is used so we can improve it, using privacy-friendly, cookieless analytics, only with your consent.

You can withdraw consent at any time. Withdrawing consent does not affect anything we did before you withdrew it.

We do not sell your data. We share it only with trusted providers who process it on our behalf:

• Supabase, our database and authentication provider, hosted in the UK or EU (London region).
• Stripe, our payment provider, to take payments and pay specialists securely.
• Resend, our email provider, so we can receive and reply to enquiries and send confirmations.
• Vercel, our hosting provider, to run the website and portal.

We share client information with the specialist arranged for them, and with our staff who need it to run the service. We share information more widely only where the law requires it.

Personal data is stored in the UK or the EU (London region). Where a provider processes data outside the UK, we rely on appropriate safeguards.

We keep personal data only as long as we need it for the purposes above and to meet our legal and safeguarding obligations, then delete or anonymise it. Retention periods vary by record type; contact us for details for a specific record.

You have the right to ask for a copy of your data, to have it corrected or deleted, to restrict or object to certain uses, to data portability, and to withdraw consent. To exercise any of these, email info@axonneuro.co.uk and we will respond within the time the law allows. If you are not happy with how we handle your data, you can also complain to the Information Commissioner's Office (ico.org.uk).

We may update this notice as the service develops, and the latest version always appears on this page. For any question about how we use your data, email info@axonneuro.co.uk.